About the Job:
Deloitte is hiring an Associate Services Specialist I to join their Intela Support team. In simple terms, you’ll be handling technical support for about 20 of their internal digital apps, including “Global Intela.” It’s a frontline role where you’ll log tickets, keep users updated, and make sure their software issues get resolved quickly and accurately.
About Company:
You probably already know Deloitte. They are one of the biggest professional services networks in the world, handling audit, consulting, tax, and advisory services for major global clients. They’re well-known for their massive global reach and a strong focus on community impact and employee development.
Key Responsibilities:
- Handle end-to-end ticket management for incidents, problems, and change requests.
- Provide voice, chat, and email support for Deloitte employees and external clients (this includes talking to senior leadership like Directors and Partners).
- Troubleshoot tech issues, mainly on Microsoft apps (C#, ASP.NET, Active Directory) and MS Office.
- Spot and report any new software bugs to the development teams.
- Set up and manage user accounts for external clients.
- Keep your response times up to speed with their strict SLAs (handling AHT, FCR, and C-SAT targets).
- Attend daily support meetings to share updates, trends, and user feedback.
Must-Have & Preferred Skills:
Must-haves: You need really good English communication skills, both spoken and written. You should understand basic ITIL concepts and have some background in dealing with customers. Most importantly, you must be willing to work rotating 24/7 shifts (for example, 5:30 AM to 2:30 PM, 2:00 PM to 11:00 PM, or night shifts).
Nice-to-haves: If you have experience with ServiceNow or Microsoft Azure, that’s a big plus. Any previous L1 application support experience will also give you an edge.
Educational Qualifications:
Any graduate or Bachelor’s degree holder can apply. It definitely helps if your degree is in Computer Science or a related IT field, but it’s not strictly required. You should have between 0 to 2 years of work experience.
Salary Details:
While the exact salary isn’t mentioned in the official posting, it will be based on your interview performance, experience level, and standard market rates for L1 IT support roles.
Job Location:
Hyderabad, Telangana. (There might be a tiny bit of travel involved, but it’s less than 10%).
Why Join Deloitte:
Working at Deloitte puts a massive, globally recognized brand name on your resume. They invest heavily in training their employees. In fact, they have a dedicated training facility in Hyderabad called “DU: The Leadership Center,” so you’ll get plenty of opportunities to learn and upskill on the job.
Why This Role is a Strong Career Start:
If you are a fresher or just have a year or two of experience, this is a great entry point into IT service management. You get to work with global clients, learn enterprise-level troubleshooting, and understand how massive corporate IT setups function from the inside.
Work Culture in Deloitte:
Deloitte is known for a highly professional but supportive environment. They are pretty big on employee well-being and diversity, offering flexibility to help you manage your day-to-day work-life balance.
Selection Process:
Normally, the hiring process for this kind of support role includes:
- Resume screening based on your education and skills.
- An English communication and basic aptitude test.
- A technical interview to check your MS Office skills, ITIL basics, and how you troubleshoot.
- An HR round to check your cultural fit and confirm you are okay with the rotational night shifts.
Benefits of Working at Deloitte:
Standard corporate benefits apply here. You can expect comprehensive health insurance, wellness programs, and access to some of the best professional development and training resources in the industry.
Resume Tips:
Make sure to highlight any customer service or tech support experience you have. Mention specific tools like MS Office, ServiceNow, or any ticketing systems you know. Most importantly, explicitly write that you are comfortable working in a 24/7 rotational shift environment, as recruiters will specifically scan your resume for that detail.
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